Workshop on Image of Public Transport

CIVITAS MIMOSA, Tallinn, 17.06.2011

Attracting & Retaining Customers! CIVITAS MIMOSA’s fifth interactive one-day workshop in Tallinn was open to CIVITAS members, transport professionals, business interests, local government, students and environmental organisations. It was organised in cooperation with Interactions, Tallinn Transport Department & CIVITAS CATALIST. Admission was free. The workshop explored innovative quality & communications management practices. The workshop looked at a variety of themes:

• Tried & Tested Frameworks: Find out how the results of the EC project QUATTRO have been developed into universal transport standards for service quality (EN 13816)
• The Psychology of Customer Satisfaction
• A Site Visit with a difference: Learn to view PT from a customer perspective
• Develop a Quality Model for Service Delivery: Follow up Interactive Development Session
• Monitoring and Measurement of Service Quality: Develop a quality audit system and customer charter for PT
• Communications & Branding

 

Project:	CIVITAS MIMOSA
Location:	Tallinn: House of Teachers, 14 Town Hall Square (Raekoja plats 14), Old Town , Tallinn, Estonia
Organiser:	Tallinn LV
	Anu Leisner
	Anu.Leisner@tallinnlv.ee

Downloads

Agenda

• Final Agenda

Practical Information

• Flyers
• Participants list
• Registration Form

Presentations

• 4158 - Presentatie Tallinn_ArS_JaV
• infromation_redesign-small
• Porter-transport quality-Tallinn-June 11
• Tallinn DB EN 13816 [Compatibility Mode]
• Tallinn presentation2011_Martin Kalab
• Workshop presentation June 2011 EOC